Goldenloch december 02 week 46
Its been a week of phone calls and desperate frustration here at the Goldenloch, because we run a small business, we have like other businesses, some privileges’, but in fact its mostly costs, I used to consider it a privilege that we had preferential treatment from lets say BT, because they have their business rates and preferential line repair system guaranteeing, that we would have the best broadband speed available and that our line would be fixed next day etc, etc, ( this all started last week whilst I was waiting for the BT engineer to turn up at the prearranged time of sometime between 8am and 5pm on Friday 29th November) where in real world, we pay three times more than our neighbour, who has the fastest broadband ever and pays buttons for it, determined to try and save myself money but ultimately get our broadband speed up I got myself a clean sheet of paper to start calling other new providers to see what was available, the main reason for all of the above is that we have continual loss of signal or rather our broadband connection with the exchange, which BT says is not their fault and that it will cost me a fortune to fix if they find out its on my equipment and that they claim their line is perfect and does not have any faults due to them doing a line test and the results show this, albeit we know that the neighbouring farmer ploughed up the cable and it is still lying all twisted on the surface and despite us telling them BT on several occasions, so here is the result instead of moving from BT I am now on a much better tariff, yep the BT guy never arrived, angered emails reveal that he went to the exchange and fount a lazy trip switch on their perfect system, which was fixed ( probably sprayed it with WD40 ) I spent a wasted day which I will never get back and they are going to send me a special router that will cure all my problems, why did I not move to another provider well it is mostly due to the fact of speaking to others that are with lets say SKY when it goes wrong they take forever to get it fixed because yes you wont believe it is BT that fixes it and it is us that has to pay again for it, recently when the farmer ploughed up the line all the BT people were reconnected within a week OK so the numbers were a bit muddled but we had a phone, however the couple with SKY were a full 3 weeks and it cost them £250 to get it fixed any chance of the farmer paying that I think not or the insurance im sure their will be a clause somewhere. T
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